Trend Rocket Pty Ltd ABN [41 646 762 745] (we, us or our),
Thank you for choosing TrendRocket.io. We strive to provide the best service and user experience possible. This Refund Policy explains the terms and conditions regarding refunds for our software-as-a-service (SaaS) platform.
By using our services, you agree to comply with this policy and the Terms and Conditions accepted during account creation, you may find more details under 12. Termination and 12.1 Cancellation of Memberships
7-Day Trial Period
We offer a 7-day trial period for new signups to allow you to experience our platform before committing to a subscription. During this trial period, you have full access to all the features and functionalities of our platform.
Cancellation and Refunds
If you decide to cancel your subscription, you may do so at any time before the end of each billing period. Once you cancel, your subscription will remain active until the end of the current billing period, and you will not be charged for any subsequent periods.
Please note that we do not offer refunds for any fees or charges already paid, including but not limited to monthly or annual subscription fees. However, you will not be billed for any additional periods after you cancel your subscription.
While we do not generally offer refunds for fees or charges already paid, there may be exceptional circumstances where a refund may be considered. These circumstances will be evaluated on a case-by-case basis, and any refund decision will be at our sole discretion.
We understand that there may be occasions where you may not recognise or wish to dispute a payment made to TrendRocket.io in relation to a Transaction.
Chargeback is a mechanism for your payment card issuer (at their discretion) to reclaim money from a retailer’s bank. This can allow your card issuer to provide you with a refund in a number of circumstances, including:
You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction.
We recognise that chargebacks can happen for a variety of reasons. However, if you make a card payment through TrendRocket.io, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to prohibit you from using our Services by providing compelling evidence to refute your invalid chargeback request.
If you violate our terms of service or engage in any prohibited activities, we reserve the right to terminate your account without providing a refund for any unused portion of your subscription. Examples of such violations or prohibited activities include but are not limited to, fraudulent use, misuse, or abuse of our platform, violations of intellectual property rights, and any illegal or unauthorized activity.
Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed about any updates or modifications.
If you have any questions or concerns about our refund policy, please contact our customer support team at firstname.lastname@example.org. We will be happy to assist you and address any issues you may have.
Trend Rocket Pty Ltd ABN 41 646 762 745
Last update:29 April 2022
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